REFUND POLICY

 Refunds:

We do not offer returns or refunds.

Occasionally, if an order is unable to be processed, or needs to be cancelled at the discretion of THEJEMZCO, I will contact you!

Sale, Custom, and Rush Order items WILL NOT BE REFUNDED!

Processing times

I take great care in designing & creating your set by hand. While your set may take only a few hours to make, I have several orders in process. Your set will be created in the order it was received, and can usually take 2-3 weeks before shipping. Processing can vary and take longer than expected in times of high volume. I have rush options available for purchase if you need your order processed quicker. Rush is offered in a limited quantity, and may not always be available.

*processing & shipping times subject to change

Disclaimer

I do my best in editing photos to reflect what your nails will look like. Please understand screens and lighting can affect to the way you see the colors pictured...so ACTUAL COLORS MAY VARY. All items are hand crafted, and may have slight variations. Designs are subject to change based on availability of supplies including polish colors, gems, and accents.

 **Shape/sizes are not all universal. Our size guide is a general guideline - though long stiletto and long coffin may fit slightly more narrow as a result of their shape.  Ensure your fit before placing your order; we offer many ways to get your perfect size.

 

Shipping

Shipping costs are non-refundable.

When your order is shipped, you will receive a shipping notification with a tracking number.

**All First Class packages are tracked, however ONLY PRIORITY PACKAGES ARE INSURED up to $100. Very rarely does USPS lose or damage packages, but it is recommended that you purchase Priority shipping to insure your items, with the additional perk of expedited shipping. Once packages are dropped at Post Office, they are tracked but out of my hands...for this reason I cannot be responsible for lost, damaged, misdelivered or stolen parcels. I WILL do my best to assist you in locating mis-delivered items but cannot guarantee replacement unless items are shipped via Priority and insured to their full value. It is the buyers responsibility to contact their local post office for assistance in locating package.  All tracking is provided by store email.